We’re confident that you will love your items. However, if you have an issue or need to return anything, please follow the guidelines below to make the process simple and hassle-free.
Under the Consumer Rights Act of 2015, you are entitled to cancel your contract, but only if you exercise this right no longer than 14 days after the day on which goods are received. This is the statutory cooling-off period. After this period has expired there is no right to cancel. Item(s) cannot be returned or cancelled after the 14-day cooling-off period unless the item is confirmed as being defective.
The 14-day cooling-off period is an opportunity to help you to inspect the goods and to verify your choice without the benefit of seeing the furniture prior to purchase. As such it is not a period where you can or should make normal use of the furniture, and the furniture must be in an ‘as new’ condition.
In order to exercise the right to cancel, you must inform us in writing via email with you order number as part of your correspondence
We will email you to confirm we have received your cancellation. Your cancellation is effective from the date you send us the email or post the letter to us.
If you decide to cancel after receipt of the item(s), it is your responsibility to return the goods to us at your own cost and in new condition. You are the owner of the furniture once it has been delivered to you. Failure to take reasonable care of the goods may result in a claim against you. To minimise this risk, please ensure that you pack the goods appropriately when you return them to us to prevent any damage during transportation. Alternatively, we do offer a collection service if you are unable to return your items. We charge a collection fee on a case-by-case quote based on product type, number of goods and location of collection – this will be 25% for each item returned to cover the cost of collecting the goods, repackaging and re-stocking.
This must be done within 14 days of notification of your decision to cancel the contract.
If you cancel the contract we will:
Refund the price you paid for the goods. Note that we are permitted by law to not refund an order if it has been returned to us in a damaged or used state. We will contact you with images and evidence that the item has been returned back to us in a condition that is not suitable for us to resell this product. We will hold the product for a maximum of 2 weeks from when we contact you to advise of the damage if you want to collect your item. After this time the item will be disposed of.
Make any refund in the same form of payment you originally used for the purchase of the goods and within 3 days of receipt of return. Refunds will be made to a credit or debit card, Klarna, or Clearpay account and may take up to 7 (seven) working days depending on your bank. For further clarification on timings, please contact your card issuer.
📦 Returns
If you wish to return an item or order back to us, then it is your own responsibility to organise and pay for the return. Please contact us via info@luxuryhomeinterior.co.uk to advise us that you are making a return. We will then advise the best possible method of returning your order.
You will need to ensure the item is returned to us in its original packaging. Please ensure any extra protection that was added to the box is still attached, as if the item is returned to us damaged or in a used state then we cannot authorise a refund. Once it has been returned to us, please allow around 3–5 working days for us to check the item over.
Our returns address is: Luxury Home Interior Ltd 84 Preston Street Bradford BD7 1JP United Kingdom
Please ensure you place a copy of your invoice, or a piece of paper with your order number/details on it. This way we can ensure who has returned the item.
⚠️ Faulty Or Damaged Items
If your order arrives damaged or defective, we can offer a replacement unit or parts at no cost. Simply report a damaged item including pictures to info@luxuryhomeinterior.co.uk within 48 hours of receipt, retaining all packaging until you receive a response from our help team.
Please try to include any up-close pictures of the damage, and a picture further away of the whole product. This way we can identify where the damage relates to on the product. We may ask you for some images of the packaging if we are replacing a part, to ensure we can send a part from a matching product batch.
IMPORTANT: If your package seems severely damaged on delivery please make sure you note this with the driver before you accept the item and be sure to check the contents within 48 hours.
It is not always economically viable to collect your damaged item. In the event of this we will either replace the item or refund the damaged item in full, and request you responsibly dispose of the item or donate it to charity.
🗳️ Packaging Requirements
Keep all original packaging until you’re certain you’ll be keeping the item.
Returns without original packaging cannot be accepted.
🤔 Changed Your Mind?
If your purchase isn’t quite right, you have 14 days from delivery to return your order.
To qualify for a return:
Items must be unused and unassembled.
All original packaging must be intact.
Return Costs
Return costs are the customer’s responsibility.
We can arrange a specialist courier collection at a pre-agreed rate:
£10–£80, depending on size, weight, and location.
Oversized, heavy, or fragile items: around 10% of the item price.
You’re welcome to arrange your own insured courier.
⚠️ We cannot issue refunds if goods are lost or damaged in transit.
Please note: most couriers won’t insure glass or mirrored items. Avoid using standard couriers for these returns.
👉 Before sending back or arranging collection, take photos of both the item and packaging. These are required in case any damage is identified during return checks.
🛠️ Faults & Damages After Delivery
Although every item is quality checked before dispatch, sometimes a manufacturing fault or transit damage can occur.
Carefully check your order for damages, faults, or missing parts on arrival.
If something is wrong, notify us within 48 hours of delivery with:
A detailed description of the issue
Multiple supporting images showing the problem clearly
Please keep the item safe and in its original packaging while we work with the manufacturer and/or yourself to resolve the issue.
Possible Solutions
We may send a furniture repair specialist to assess and repair the item.
If needed, we can send a replacement item.
If a repair or replacement is not possible, we will arrange collection and refund.
👉 Manufacturing fault = when a product is not fit for its intended purpose or has a defect from the production process.
🛏️ Returns (Bespoke & Made-To-Order Items)
Every order placed is important to us. We want our customers to feel fully supported throughout their experience with Luxury Home Interior.
Because each piece of furniture is made-to-order and unique to you, we do not accept returns. This applies to bespoke beds & mattress.
👉 In the unlikely event that your item arrives faulty or incorrect, we will:
Arrange a repair by a specialist, or
Provide a replacement item.
If you believe your order is faulty or incorrect, please call our Customer Services Team on 01274 987923 within 7 days of delivery. We may ask for photos of any damage or imperfections so we can offer the best solution.
Order Cancellations
Before production starts: You can cancel for a full refund.
After production is confirmed: A 50% cancellation fee applies to cover committed raw materials, administration, and processing time.
After delivery: As items are made-to-order, we do not accept cancellations or returns.
Refund Timeline
Refunds only apply if a cancellation is approved before delivery (or in rare cases where a replacement/repair is not possible).
Refunds are issued to your original payment method.
Please allow up to 7 working days for the refund to appear in your account.
Failed Deliveries
If you are not available in person during your agreed delivery day and 4-hour slot, a £75 redelivery fee applies.
Redeliveries will always follow our rolling delivery schedule, van capacity, and availability in your area.
