Refunds & Returns

Furniture Items (Not Bespoke):

We hope you like our products and will not need to return them to us, however if you do wish to return your item to us it will need to be in an unused condition and within the same packaging and an intact box including labels still attached please ensure you report your return within 14 days of receiving the item, once you have reported your return you have a further 14 days to return the item this is from the date you have reported the return, all returns costs are for the customer to pay. If you do not have the original packaging and box intact the item will be non-returnable. Refunds are less any delivery charges we have incurred. Online sales are based on the content offered by the retailer and not just the images shown, customers are agreeing to reading the full content description before placing there order. Orders that have been dispatched cannot be cancelled if you are wanting to cancel your order you will be required to return it to us within the original packaging and box. Once we receive this back a refund will be issued less the delivery charges we have incurred.

Refused or Rejected deliveries, if the customer decides they no longer want the item and refuses or rejects delivery the cost for both the failed/refused delivery and the return costs will be deducted from any refund made to the customer, the cost for a refused delivery can be upto £100 depending on the item(s).

If you have received a damaged item we need to be informed within 7 days of receipt of goods, please note imperfection, distressing marks and chips are not damage most of our items are intentionally made this way to give the shabby chic finish. We are not liable for any damage caused by incorrect assembling or customers failing to read the content/description before purchasing. Online sales are based on the content offered by the retailer and not just the images shown, customers are agreeing to reading the full content description before placing their order. We will refund your money within 14 days of receipt of the item. If a partial refund has been offered and accepted by the customer this makes the order non returnable, partial refunds are at the discretion of the managing director.

Large furniture and large mirrors will require returning using a specialist furniture delivery company or pallet company. If you are requiring to return a piece of furniture or large mirror as it is not suitable the cost involved for the collection is for the customer to pay, we can arrange the collection for you however payment will be required before a collection can be booked. All items need to be in the original intact box and packaging, boxes that have been torn, cut or destroyed will not be returnable as the box is to weak for transportation, we cannot resell the item with a torn, cut or destroyed box. Once the item is returned to us the delivery charges we have incurred will be deducted from any refund (please note this can be between £40.00-£80.00) We will not accept a courier return for any large furniture or mirror as items are not cared for and may arrive back to us in a damaged condition(Certain exclusions apply)

Bespoke Items (Beds & Mattress)

Returns

Every order placed is important to us. We want our customers to feel fully supported throughout their entire experience with Luxury Home Interior,.

If you buy from Luxury Home Interior, you are purchasing a piece of furniture unique to you. Every item that leaves our doors is made-to-order (i.e. made for you) and individual to your specifications. For these reasons, we don't accept returns of made-to-order items unless they are faulty or we have delivered the wrong product.

If you believe your ordered items are faulty or incorrect please call our Customer Services Team on 01274 987923 within 7 days of delivery. We may ask for you to send us photos of any areas of damage or imperfection to offer you a suitable course of action.

In cases where a return is appropriate, we will arrange a collection that respects our current delivery schedule. You do not need to disassemble your product for our collection team. All we ask is that your unwanted item remains in the condition that it was received.

Order Cancellations

Customers are able to cancel any order for a full refund if the order has not been placed into production.

Once an order has been confirmed (with the customer), production will start. A customer can still cancel the order but there will be a 50% cancellation fee to cover the loss of committed raw materials, administration and processing time.

Once your order is delivered we don't accept returns of made-to-order items unless they are faulty or we have delivered the wrong product.

Refunds

If you are eligible for a refund, we will process this immediately or once your goods arrive back at the warehouse. All refunds are issued back to the original method of payment. It may take up to 7 working days to reflect on your account.

Failed Deliveries

If you are not available in-person to accept on the delivery day and 4-hour slot we have agreed with you, we reserve the right to charge a fee of £75 for redelivery. All redeliveries will respect our rolling delivery schedule, van capacity & availability in your local area.